Privacy Policy

Last Updated: April 19, 2026

This Privacy Policy describes how Charles Francis Studio, LLC (“Charles Francis Studio,” “Studio,” “we,” “us,” or “our”), a Washington State LLC located in Kennewick, WA, collects, uses, and shares information about you when you visit charlesfrancis.gallery (the “Site”), create an account, or purchase products or services from us.

By using the Site, you consent to the practices described in this Policy. If you do not agree, please do not use the Site.

1. INFORMATION WE COLLECT

1.1 Information You Provide

• Account Information: name, email address, password (stored in hashed form), and, for artist accounts, additional profile information you choose to submit.
• Order Information: billing and shipping addresses, phone number, items purchased, order history, and communications with us about your order.
• Payment Information: processed through third-party payment processors. We do not store your full credit card number or CVV on our servers.
• Customer-Submitted Artwork & Files: if you use our art scanning, reproduction, restoration, editing, or custom printing services, you may upload photographs, artwork, or related files.
• Communications: emails, support tickets, form submissions, and any other correspondence you send us.

1.2 Information Collected Automatically

• Log Data: IP address, browser type and version, operating system, referring pages, pages visited, and timestamps.
• Cookies & Similar Technologies: session cookies used to keep you logged in, remember your cart, and secure the Site against CSRF and similar attacks. See Section 4 below.
• Analytics: aggregated usage data that helps us understand how visitors interact with the Site.

1.3 Information From Third Parties

We may receive information from payment processors (confirmation of payment, fraud signals), shipping carriers (delivery status), and service providers assisting us with site operations.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process, fulfill, and deliver your orders, including custom print and reproduction services;
• Create and manage your account, and authenticate you when you log in;
• Communicate with you about orders, services, support requests, and policy updates;
• Provide customer support and respond to inquiries;
• Operate, maintain, secure, and improve the Site and our services;
• Detect, prevent, and investigate fraud, abuse, and violations of our Terms of Service;
• Comply with legal obligations, tax reporting, and enforceable requests from law enforcement;
• With your consent, send you marketing communications (you can unsubscribe at any time).

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share information only in the limited circumstances below:

• Service Providers: payment processors, shipping carriers, web hosting providers, email delivery services, and analytics providers, each acting on our behalf and bound by confidentiality obligations.
• Artists: when you purchase an artist’s work, we share limited order information with that artist (for example, your name and general location) as needed to fulfill the order and compensate the artist. We do not share your full contact information with artists without your consent.
• Legal & Safety: when required by law, subpoena, court order, or to protect the rights, property, or safety of the Studio, our users, or others.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.
• With Your Consent: in any other case, only with your explicit consent.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate the Site. Categories include:

• Strictly Necessary: required for login sessions, cart functionality, and security (for example, CSRF protection). These cannot be disabled.
• Functional: remember your preferences and settings.
• Analytics: help us understand aggregate usage so we can improve the Site.

Most browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will prevent parts of the Site from functioning.

5. CUSTOMER-PROVIDED ARTWORK & FILES

When you upload photographs, artwork, or related files for reproduction, scanning, restoration, editing, or custom printing services:

• We use your files solely to perform the service you requested and to deliver your order.
• We do not claim ownership of your files. You retain all rights you had before uploading.
• We do not use your files for marketing, promotion, or display without your express written consent.
• We retain your files only for as long as needed to complete your order and provide reasonable support for reorders, unless you ask us to delete them sooner.
• You represent that you have the legal right to submit any files you upload and that doing so does not infringe the rights of others.

6. DATA SECURITY

We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS), hashed passwords, and restricted access controls. No method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. DATA RETENTION

We retain personal information for as long as needed to provide our services, comply with our legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it in a manner consistent with applicable law.

8. YOUR RIGHTS & CHOICES

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Delete your account and associated personal information, subject to legal retention obligations;
• Opt out of marketing communications by using the unsubscribe link in any marketing email or contacting us directly;
• Port your information to another service where technically feasible.

To exercise any of these rights, contact us at info@charlesfrancis.gallery. We may need to verify your identity before acting on your request.

9. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), provides additional rights regarding your personal information, including the right to know what categories of personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising. To exercise your California rights, contact us using the information in Section 14.

10. CHILDREN’S PRIVACY

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. THIRD-PARTY LINKS

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. INTERNATIONAL USERS

The Site is operated from the United States. If you access the Site from outside the United States, you consent to the transfer, processing, and storage of your information in the United States, which may have data protection laws different from those in your country.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. Material changes will be communicated by email to account holders or by a prominent notice on the Site. Your continued use of the Site after the changes take effect constitutes acceptance of the updated Policy.

14. CONTACT

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:

Charles Francis Studio, LLC
6030 West Clearwater
Kennewick, WA 99336
Email: info@charlesfrancis.gallery
Phone: (509) 582-8861